Week 7 Discussion - There are a number of resources for both industry

Business Finance - Accounting Homework FM & OE

OE7discussion

Why Quality Matters

Option 1

There are a number of resources for both industry professionals and consumers that analyze and publish quality metrics. Examples include:  Hospital Compare  - published through  Medicare.gov,  J.D. Power  - well known for its car reviews, and  Quality Magazine  and  Quality Digest  - two resources used by OM professionals.

· Locate and post a link to a quality review resource that is used in your industry (select one that is different from what has already been posted by your peers).

· What information do these resources provide about how they collect and analyze data, and develop reports and (if applicable) rankings?

· Which metrics are most frequently used in assessing quality failures and the impact these failures have on costs?

· How can this resource be used by OM professionals to support quality improvement initiatives?