Milestone Two

Overview:For this milestone, review the case studyA.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiativesthrough page 13 (up to HR- Customer Initiative at Maersk) and the job posting for aCustomer Service–CARE Business Partner. View the SHRM PowerPoint presentation and its note pages: Unit 6: Training Methods, Experiential Learning and Technology.

Using the material on needs assessment and training strategies provided in this week’s lesson and the casestudy, in a short paper you should:

• ? Illustrate the value of a training needs assessment in an organization in general, supporting your response.

• ? Describe the components of a needs assessment used to determine the training requirements of a Customer Service–CARE Business Partner at Maersk.

• ? Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.

• ? Explain the importance of developing learning activities for a Maersk Customer Service–CARE Business Partner training program.

• ? Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service–

  CARE Business Partner training program