FTCC MKT223 2020 September Chapter 3 Discussion Latest

MKT223 Customer Service

Chapter 3 Discussion

Seeking Information from a Client Case Discussion

Seeking Information from a Client Face to Face p. 131

Respond to the following questions in the discussion forum:

Since you don't have a relationship with Sylvia, what will you do to get off to a solid start during your visit?

How should you approach Sylvia verbally and non verbally?

What strategies among the ones discussed in this chapter can you use to find out where you and LKM stand in Sylvia's mind?

Post your opening response to the question early in the assignment period so that others have time to respond to you.

For a top score, post a thoughtful response to at least two classmates' descriptions of their experiences with customer service. Use the above questions as a guide, and add other questions or comments as appropriate.

You must respond constructively to at least two other students. More extensive participation will be noted.