FTCC MKT223 2020 September Chapter 1 Discussion Latest

MKT223 Customer Service

Chapter 1 Discussion

Respond to the following questions in this discussion forum:

What interpersonal skills do you currently have that will allow you to be successful in your new position?

What general questions about handling customers do you have for your supervisor?

If a customer asks for a service that Packall does no provide, how will you handle the situation?  Exactly what will you say?

Post your opening response to the question early in the assignment period so that others have time to respond to you.

For a top score, post a thoughtful response to at least two classmates' descriptions of their experiences with customer service. Use the above questions as a guide, and add other questions or comments as appropriate.

You must respond constructively to at least two other students. More extensive participation will be noted.