devry hosp310 week 7 discussion
Question # 00018038
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Updated on: 06/23/2014 12:35 AM Due on: 07/21/2014
Hospitality service is made up of transactions that are numerous, diverse, and often private. In a dining room, for instance, each interaction between a server and a guest is usually just between the two of them, or, at most between the server and the guest's party at that table. How do you as a manager prepare and train a server to know both how to anticipate and to meet the guest's expectations for excellent service?
A company's culture can be defined as a shared meaning held by members that distinguishes the organization from other organizations. This system is, on closer examination, a set of key characteristics that the organization values.
Visit the web site for the Ritz Carlton Hotel Company (www.ritzcarlton.com/home.asp) and begin to discuss how the saying "Putting on the Ritz" has evolved to mean creating a service culture of sheer excellence for guests who frequent these hotels.
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Solution: devry hosp310 week 7 discussion